Help & Support
Help & Support
Need assistance? We're here to help you every step of the way!
📧 Contact Our Support Team
Customer Support
Email: support@vistacart.shop
Response Time: Within 24-48 hours
For: Order issues, returns, refunds, product queries, technical support
General Inquiries
Email: contact@vistacart.shop
For: Business inquiries, partnerships, feedback, general questions
🕒 Support Hours
Monday - Saturday: 9:00 AM - 6:00 PM IST
Sunday: Closed
Public Holidays: Closed
Note: Emails received outside business hours will be responded to on the next working day.
💬 Quick Help Resources
Frequently Asked Questions
Find instant answers to common questions on our FAQs page.
Policy Information
Shipping Policy - Delivery timelines and charges
Return & Refund Policy - How to return products and get refunds
Privacy Policy - How we protect your data
Terms of Service - Terms and conditions
🛍️ Order Support
Track Your Order
You can track your order using the tracking link sent to your email after shipment.
Modify or Cancel Order
Contact us at support@vistacart.shop immediately if you need to modify or cancel your order. Changes can only be made before the order is shipped.
Order Issues
If you face any issues with your order (wrong item, damaged product, missing items), please email us within 48 hours of delivery with:
Order number
Photos of the issue
Description of the problem
💳 Payment Support
Payment Methods
We accept:
Credit/Debit Cards (Visa, Mastercard, RuPay)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Cash on Delivery (COD)
Digital Wallets
Payment Issues
If your payment failed but amount was deducted, don't worry! The amount will be automatically refunded to your account within 5-7 business days. For urgent queries, email support@vistacart.shop.
📦 Shipping & Delivery Support
For shipping-related queries:
Delivery timelines
Shipping charges
Address changes
Delivery delays
Please refer to our Shipping Policy or contact support@vistacart.shop.
🔄 Returns & Refunds Support
To initiate a return or check refund status:
Email support@vistacart.shop with your order number
Our team will guide you through the process
Return approval within 24-48 hours
Refund processed within 5-7 business days after receiving the returned item
Read our complete Return & Refund Policy for details.
🔐 Account & Privacy Support
Account Issues
For login problems, password reset, or account-related queries, email support@vistacart.shop.
Privacy Concerns
We take your privacy seriously. For data-related queries or privacy concerns, refer to our Privacy Policy or contact contact@vistacart.shop.
💡 Product Information
Need more details about a product? Check the product page for:
Detailed descriptions
Specifications
Size guides
Customer reviews
Still have questions? Email support@vistacart.shop with the product name or link.
📝 Feedback & Suggestions
We value your feedback! Help us improve by sharing your thoughts, suggestions, or complaints at contact@vistacart.shop.
🤝 Business Inquiries
For partnerships, collaborations, or business opportunities, please contact contact@vistacart.shop.
Still need help? Don't hesitate to reach out. Our friendly support team is always ready to assist you!