FAQ (Frequently Asked Questions)

General Questions

1. What is VistaCart?
VistaCart is an online shopping store offering high-quality, trendy, and essential products at affordable prices across India.

2. Are all products in stock?
Yes, most products are available. If any item is out of stock, it will be clearly mentioned on the product page.

3. Do you offer discounts?
Yes, we offer regular discounts, festive deals, and special coupon offers.

Order & Delivery

4. How long does delivery take?
Delivery usually takes 5–9 working days, depending on your location.

5. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/Email.

6. Can I cancel my order?
Yes, you can cancel your order within 12 hours or before it is shipped.

7. Do you offer Cash on Delivery (COD)?
Yes, COD is available for most pin codes.

8. Why did I receive a package from a different company?
We partner with certified fulfilment centres across India for faster delivery. Your order may arrive in partner packaging (courier/warehouse branding), but this is your authentic VistaCart order, backed by our quality guarantee.

9. Is the product quality guaranteed even with partner packaging?
Absolutely! All products are quality-checked before dispatch. Partner packaging is only for logistics efficiency - the product quality remains the same.

Returns & Refunds

10. What is your return policy?
We offer easy returns if the product is damaged, defective, or not as described. Return window: 7 days from delivery.

11. How will I receive my refund?
Refunds are issued to your original payment method or as store credit.

12. How long does the refund take?
Refunds are processed within 7–10 business days after inspection.

Payments

13. Are my payments secure?
Yes, all payments are processed using trusted and encrypted gateways.

14. Which payment methods do you accept?
We accept UPI (PhonePe, Google Pay, Paytm), Debit/Credit Cards, Net Banking, and Cash on Delivery.

15. Can I pay using PhonePe or Google Pay?
Yes, UPI payments through PhonePe, Google Pay, and Paytm are fully supported.

Products

16. Are the products quality-checked?
Yes, every product is inspected and quality-tested before shipping.

17. Will the actual product look like the photos?
Yes, product photos are real. Slight colour differences may occur due to screen settings.

18. Do you provide warranties?
Some items include a manufacturer's warranty. Check the product page for details.

Account & Support

19. Do I need an account to order?
No, guest checkout is available. But having an account helps track orders easily.

20. How can I contact customer support?
You can email us at: support@vistacart.shop
Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

21. Can I change my delivery address after ordering?
Yes, as long as the order is not shipped. Contact support immediately.

22. What if I receive the wrong product?
Contact us right away. We will arrange a replacement or refund.